Use cases

From a specific need to a connected solution.

Explore how technology, processes and people could be combined to address common organizational situations.

These are illustrative scenarios, not completed projects or client results. Scope, deliverables and objectives are defined through an assessment.

01 Illustrative scenario

Connect a new location

Infrastructure & equipment

The situation

A company needs to open an office and integrate connectivity, equipment and access control with its existing operations.

What to connect

01Locations and users
02Network and access
03Servers and services
04Documented operations

View deliverables and evaluation

Deliverables to define

Network map and capacity planning
Installation and transition plan
Inventory and technical documentation

Indicators that could be evaluated

Availability, capacity utilization and incidents by location.

The baseline and targets are agreed for each project. No achieved results are shown.

02 Illustrative scenario

Unify customer service

Telecom & customer experience

The situation

A team receives questions across several channels and needs to assign them, preserve context and follow up on each conversation.

What to connect

01Voice, video and messages
02Routing
03Customer service team
04Follow-up

View deliverables and evaluation

Deliverables to define

Channel and customer journey map
Assignment rules and integration
Agent adoption plan

Indicators that could be evaluated

Response time, abandoned calls and continuity across channels.

The baseline and targets are agreed for each project. No achieved results are shown.

03 Illustrative scenario

Automate a sales workflow

Software, cloud & artificial intelligence

The situation

Requests arrive from the website, are recorded manually and then entered again to prepare proposals.

What to connect

01Systems and data
02Integrations
03Automation and AI
04Decisions with context

View deliverables and evaluation

Deliverables to define

Process and data map
Prototype and prioritized integrations
Validation and human oversight criteria

Indicators that could be evaluated

Time per task, data entry errors and adoption of the new workflow.

The baseline and targets are agreed for each project. No achieved results are shown.

04 Illustrative scenario

Prepare service continuity

Cybersecurity & managed operations

The situation

An organization depends on critical applications and needs to review access, backups and responsibilities in the event of an interruption.

What to connect

01Critical assets
02Controls and access
03Detection and response
04Recovery

View deliverables and evaluation

Deliverables to define

Inventory and risk matrix
Controls and response plan
Recovery and testing procedure

Indicators that could be evaluated

Control coverage, incidents and verified recovery times.

The baseline and targets are agreed for each project. No achieved results are shown.

05 Illustrative scenario

Organize technology investment

Consulting & transformation

The situation

A company has several digital initiatives and needs to decide what to implement first, who is responsible and how to evaluate progress.

What to connect

01Business objectives
02Priorities
03Roadmap and responsibilities
04Adoption and measurement

View deliverables and evaluation

Deliverables to define

Process and maturity assessment
Roadmap with dependencies
Adoption and monitoring plan

Indicators that could be evaluated

Progress against milestones, tool usage and agreed objectives.

The baseline and targets are agreed for each project. No achieved results are shown.

Your context defines the scope

Does your challenge combine several of these scenarios?

Request an assessment